Cancellations are only effective upon Beckmanns Tours & Safaris receipt of written notification.
The scale of charges expressed as a percentage of the tour rate, is as follows:
• Cancellations made within 60 working days before date of departure forfeit 25%
• Cancellations made within 30 working days before date of departure forfeit 50%
• Cancellations made within less than 14 working days before date of departure forfeit 100%
• A full refund will be considered on merit, by management, in the event of illness / hospitalisation / accident or death, upon receipt of proof.
• No refund will be granted should the client / operator not complete the tour.
Exceptions to our cancellation policy that apply to cruise ship and inbound aircraft passengers who have made reservations for Tours, Safaris or Excursions with Beckmanns Tours & Safaris and have pre-paid for these services
• Arrangements will be made to reschedule where possible any Safari, Tour or Excursion reservations that have been pre-booked with Beckmanns Tours & Safaris and paid for by passengers arriving by cruise ship or aircraft who for reasons of bad weather or other circumstances that are within reason out of the control of the passengers using either inbound cruise ships or aircraft.
• If for whatever reason an inbound cruise ship or aircraft cannot or will not dock in the Port Elizabeth’s harbour or that an inbound aircraft cannot or will not land at the Port Elizabeth airport and those passengers who have made reservations with Beckmanns Tours & Safaris and who have pre-paid for such Safaris, Tours or Excursions and who through reasons out of the control, Beckmanns Tours & Safaris undertakes to refund 80% of the amount and to reimburse this amount into the clients credit card account at our soonest convenience.
• If for any reason passengers are prevented from disembarking from their ship or from their aircraft once these have either docked at the relevant harbour or having landed at the relevant airport for whatever reason that is out of their control then Beckmanns Tours & Safaris undertakes to refund 70% of the amount previously paid and to reimburse this amount into the clients credit card account at our soonest convenience.